Privacy Policy

1. Data Controller

RSQ Ventures Pvt Ltd, registered in India ("we", "us", "our"), is the data controller for personal data collected through the 10XCE platform and associated services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name, phone number, and billing information when you create an account.
• Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent.
• Business Data: Data you input into our products, including customer records, sales data, inventory information, and financial documents.
• Technical Data: IP address, browser type, device information, and operating system.
• Communication Data: Records of your communications with our support team and feedback submitted through the platform.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Services
• Process transactions and manage your account
• Send service-related communications and updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Detect, prevent, and address security issues
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security audits.

Your data is stored on secure servers. We retain your personal data for as long as your account is active or as needed to provide the Services. You may request deletion of your data at any time.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third-party vendors who assist in providing the Services (hosting, analytics, payment processing).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. AI and Data Processing

Our products use artificial intelligence to process business data. AI features process data locally within your account context and do not share your business data with other users or use it to train models for other customers.

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookie preferences through your browser settings. Essential cookies required for the Services cannot be disabled.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent where processing is based on consent

9. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Services. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact us through our consulting partner at simplewins.ai/contact.